TELUS Digital and ElevenLabs Partner to Scale AI Voice Agents
MarTech Series7h ago·1 min readCase Studies
AI Summary
TELUS Digital is partnering with ElevenLabs to implement and operate their AI voice agent platform, ElevenAgents, for enterprise customer experience. This collaboration aims to handle high-volume, routine customer interactions with AI, freeing up human agents for more complex and sensitive issues.
⚡ Marketer Insight
The integration of AI voice agents like ElevenAgents, supported by implementation expertise from TELUS Digital, signals a shift towards hybrid customer care models. This allows businesses to scale support efficiently while ensuring complex customer needs are met by human agents, optimizing both cost and customer satisfaction.
#voice ai#customer experience#ai implementation#elevenlabs
Original article
MarTech Series