ElevenLabs CEO: Disclose AI voices in customer service
TechCrunch AI · Sep 24 · 1 min read
What happenedElevenLabs, a company powering AI voices in customer service, believes businesses should disclose when customers are speaking with an AI. The CEO suggests this transparency is important until AI interaction becomes the universally expected norm.
Why it matters for marketersAs AI voice technology like ElevenLabs becomes ubiquitous in customer service, transparency around AI interaction is a critical ethical and branding consideration. Failing to disclose could erode trust, even as AI becomes the expected standard.
Topics: ai voice, customer service, transparency, elevenlabs