CallMiner's AI Enhances Real-Time Agent Support and CX
MarTech Series7h ago·1 min readAnalytics & Data
AI Summary
CallMiner has launched new agentic AI capabilities within its RealTime product, offering contact center agents on-demand, context-aware support during live customer interactions. This feature allows agents to proactively request AI assistance, which is then delivered with human-in-the-loop oversight and direct source traceability.
⚡ Marketer Insight
The shift towards agent-initiated, transparent AI guidance in contact centers signals a move beyond generic alerts to truly empowering frontline staff. This approach directly addresses the need for actionable, in-workflow support that improves both agent efficiency and customer experience.
#ai in customer service#contact center ai#agent assist#cx automation
Original article
MarTech Series