How Marketing Plus Customer Service Equals Reality – #JayToday



EPISODE 112

Nowadays, if people are unhappy, they take it public. And that makes the issue marketing’s responsibility, not customer service’s.

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SPROUT SOCIAL SHOUT OUT

Today’s Sprout Social shout out goes to Shep Hyken, a terrific author and speaker about the customer service industry. Follow Shep at

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Jay Today is a video podcast with 3-minute lessons and commentary on business, social media and digital marketing from New York Times best-selling author and venture capitalist Jay Baer. Join Jay daily for insights on trends, quick tips, observations and inspiration at

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