by Joy Hawkins
Updated June 29, 2020
If you’re looking in your Google My Business dashboard and no longer seeing a call button, you’re not alone, many in the local SEO industry have been frustrated by the recent changes in how to contact GMB support. Over the last few months, Google My Business has consolidated virtually all of their support contact forms into one single form.
As of today, the only way to contact GMB support is through this form. Alternatively, you can still find that same form inside the GMB dashboard, which we will outline below.
Finding email and phone support options in 2020 has remained fairly challenging. Phone support is gone and email support is fairly buried within the support center and the “Support” section inside GMB.
As of November 11, 2019, Google removed its toll-free customer support numbers from the Google My Business homepage.
Here’s how to find the email contact form from within your Google My Business Dashboard.
- Fill out the support questions and Google will direct you to a help center document or they will present the option to email GMB support.
(This is local SEO expert’s preferred method)
Expect a response within 24-48 hours (Monday-Friday only). During times of heavy usage, the Social team can become backlogged and response times can take a week or more.
*Note: As of June 29, 2020, GMB Social Support is not functioning. It will be back online, but no one in the local SEO community knows when just yet.
Google My Business Forum
You can’t talk directly to a Googler on the forum but can get advice from the Product Experts who have the ability to escalate issues if necessary. The Google My Business Forum is peer-supported and managed primarily by a group of Product Experts that have the ability to escalate issues and cases to Google. You can see a list of the current Product Experts here. It’s best to post here if you want feedback on a particular issue, see something odd that you feel might be a bug, need clarification on a particular policy. For spam-related issues you need to use the Redressal Form.
Shortcuts to Different Support Forums
Hopefully, this quick overview of the best ways to contact Google for support will be helpful for you. And if you’re a local business that needs help ranking on Google in either the 3-pack or organically, at Sterling Sky we can help. We offer SEO audits, consulting, or monthly local SEO services. Contact our office today for more information.
Check out what Wes had to say about our local SEO services on Google.
“If you are looking for Google experts that are professional, candid, and really good at communication, you have found them. When I ask Joy and her team questions, I do not get answers they think I want to hear. I get responses I need to hear. As a business owner, I don’t always like the answers I get, but that is not what I am looking for. I am looking for the truth. I am very happy we have retained Sterling Sky Inc to help our business.”
June 15, 2020