5 Top Customer Service Articles For the Week of October 5, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top

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5 Top Customer Service Articles For the Week of September 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top

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Guest Post: 4 Ways to Generate Revenue From Your Contact Center This Holiday Season

This week we feature an article from Gladly, a customer service platform. Learn how to best prepare your contact center

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Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer

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Guest Post: Make a Promise. Keep a Promise! You Can Drastically Improve CX by Investing in Your Agents

This week we feature an article by Steve Bederman, President and CEO at NobelBiz™. He points out the importance of

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