Zoom Virtual Agent Enhances AI Agent Creation and Performance
MarTech Series7h ago·1 min readAI Tools
AI Summary
Zoom has launched new capabilities for its Virtual Agent, including Agent Architect for faster AI agent creation and the Agent Performance Suite for ongoing optimization. These tools aim to improve personalization, streamline customer interactions across channels, and offer outcome-based pricing.
⚡ Marketer Insight
Zoom's integrated AI agent development and performance tools signal a move towards more sophisticated, lifecycle-managed AI customer experiences, directly impacting how brands can automate and personalize support at scale.
#zoom virtual agent#ai agents#customer experience#ai tools
Original article
MarTech Series