Verint Agent Factory Orchestrates Hybrid Human-AI Customer Service Teams
MarTech SeriesJun 24, 7:45 AM·1 min readAI Tools
AI Summary
Verint has launched Agent Factory, an AI orchestration environment designed to help enterprises manage hybrid workforces of human and AI agents. This platform allows organizations to build, configure, and deploy custom AI agents alongside existing Verint AI and human teams, aiming to deliver scalable and measurable customer experience outcomes.
⚡ Marketer Insight
The integration of AI agents into CX workflows is no longer experimental; Verint's Agent Factory signals a move towards production-ready, orchestrated hybrid workforces. Marketers must now consider how to strategically blend AI capabilities with human agents to achieve tangible CX improvements.
#ai agents#cx automation#hybrid workforce#customer experience
Original article
MarTech Series