Quant AI and IBM Partner for Agentic AI-First Customer Experience
MarTech Series5h ago·1 min readStrategy & Trends
AI Summary
Quant AI CEO Chetan Dube and IBM's Yogendra Goyal unveiled Ava, an AI agent designed for an AI-first customer experience, at the IBM Think Conference. Their collaboration focuses on embedding AI into enterprise operating models, moving beyond fragmented automation to achieve true end-to-end intelligence through an active reasoning layer.
⚡ Marketer Insight
The push towards 'agentic enterprises' signals a fundamental shift in how customer experiences will be delivered, moving from reactive support to proactive, intelligent interactions powered by AI reasoning layers.
#agentic ai#customer experience#ibm#quant ai
Original article
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