Broadvoice Integrates AI Contact Center into Microsoft Dynamics 365
MarTech Series12h ago·1 min readAI Tools
AI Summary
Broadvoice has launched an integration that embeds its AI-powered contact center platform, GoContact, directly within Microsoft Dynamics 365. This allows agents to manage calls, customer data, and outcomes within a single workspace, eliminating tab-switching and manual data entry.
⚡ Marketer Insight
By embedding AI-driven contact center capabilities directly into CRM, Broadvoice is streamlining agent workflows and enhancing customer data accuracy, a critical step in leveraging AI for improved customer experience within sales and service operations.
#ai tools#crm integration#contact center ai#dynamics 365
Original article
MarTech Series